Our client has an immediate need for a Production Support Analyst. In this role, you will be responsible for making sure applications and systems are ready for business as well as handling issues and maximizing availability.
2+ years of experience
Technical skill set with UNIX/ Linux & Windows environments
Understanding of the Incident, Problem and Change process (ITIL)
Experience using Jira
Good SQL skills
Basic Java development and Python skills
Excellent interpersonal skills
Excellent written and verbal communication skills
Ability to work a Sunday-Thursday shift from 11:00am-7:00pm
Ensure systems delivered to production environments meet enterprise quality requirements
Focus on maturing the support functions and improving resilience of internal and external applications
Pro-actively prepare for planned maintenance over weekends, DR exercises and all major roll-outs
Ensure logging of support incidents, hold Problem Review Meetings and track action items to closure
Carry out final stage testing and vendor version upgrades
ConsultUSA will invest in you by providing training to enable you to grow and diversify your skill set to keep abreast of the latest technologies
ConsultUSA will work closely with you to develop an exciting career path of your choosing, focusing on your key strengths
You will work within a dynamic team environment gaining invaluable experience
You will be a part of a growing organization focused on success and empowerment
How to Apply:
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Founded in 1997, ConsultUSA specializes in Project Management and Business Analysis focused IT positions within various industries. We also offer challenging technical engagements in Application Development, Data Warehouse/BI, QA, & Network Engineering. We are partnered with solutions company PMCentersUSA, a world-class consulting/training organization distinguished as a PMI® award winner and federal GSA-approved supplier. Together, we offer remarkable career choices for talented individuals to assist our many clients with their IT project-based needs, strategic business projects, and organizational improvement initiatives. For salaried employees, we offer a range of outstanding benefits, including; Healthcare Insurance (medical, dental & vision), 401K Savings Plan with Employer Matching, Short- and Long-Term Disability, Life Insurance, Paid Holidays, Paid Time Off, and Industry Certification cost reimbursement. Once you’re on board, a dedicated Account Manager will work with you to identify specific goals to help you advance in your career and provide you with cost-free enrollment in our professional development courses provided by our partner, PMCentersUSA.