Our client, a leader in their industry, is hiring an Operations Support Specialist. This is a full-time direct hire position. The Operations Support Specialist is responsible for processing products related to employment background screening applications. In this position you will be accountable for working within client and credit reporting agency guidelines in order to provide minimal turnaround and high quality results on requests. The position is fast-paced, requires tremendous attention to detail and the ability to work within a team environment is required.
Process searches in response to client pre-employment background screening requests
Searches and retrieves information from various sources related to an applicant’s history
Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures
Functions positively on a team
Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
Requests must be handled professionally and in a timely manner, adhering to company policies and procedures.
1 year of work experience that includes working in a team environment preferably in a data entry or Internet research capacity
Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information
Good critical thinking skills
Great attention to detail
Effective time management skills
Ability to produce work of the highest quality level.
Analytical/Problem Solving - Identifies and resolves problems; gathers and analyzes information skillfully.
Quantity of Work- Ensures the completion of individual assignments.
Sense of urgency to meet client and organizational expectations
Good problem solving and analytical skills
Ability to thrive in a dynamic team environment, as well as act independently
Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
Strict Confidentiality Standards
Associates Degree or Higher Preferred
Must be a quick learner
Bi-lingual a plus
Familiarity with FCRA a plus
Strong familiarity with navigating the internet
If business needs dictate, mandatory overtime may be required.
Internal Number: 18417
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