An established engineering and manufacturing company, located west of Pittsburgh, is seeking an entry-level Help Desk Associate to assist with product support.
Provide excellent customer service over the phone, and face to face during on-site work.
Will work in a Product Support / Help Desk environment and will have the ability, through hardware and software, to troubleshoot problems in the office while the product is operating in the field.
Will troubleshoot, maintain, configure, and install both hardware and software.
Multi-task when working with multiple pieces of equipment or accounts simultaneously.
Able to apply problem solving skills when troubleshooting new pieces of hardware and software.
AS Degree in a related IT field required; any related help desk experience would be a plus
Linux knowledge and/or experience is required
Willingness to learn Company’s products
Must present self well, in a professional image, and have strong communication skills
Must have own transportation and valid driver’s license
Willingness to travel as needed to local customer sites (approximately 10%)
Shifts: Monday-Friday, 7:00am-3:00pm and/or 3:00pm-11:00pm (rotating or steady), plus possible OT and weekends
Additional Salary Information: Pay rate depends on experience
About JH Technical Services, Inc.
JH Technical Services, Inc. / JH Staffing Services was founded in 1996 and is headquartered in Pittsburgh, PA. JH has become one of the area’s fastest growing and most respected staffing firms, and is focused on assisting both clients and candidates throughout the tri-state area. We offer contract, contract to hire, and permanent placement options. The industries that we specialize in include the following: Engineering, Architecture, Information Technology, Construction, Energy, Manufacturing, and Professional/Office. The Right Recruiter. The Right Measurements. The Right Candidates.