For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup.
As an Experience Designer Senior within PNC's Enterprise Innovation team, you will be based in Pittsburgh, PA. We are looking for a creative individual who is inquisitive, thoughtful and passionate about understanding users in order to create relevant and engaging customer experiences.
As an Experience Designer Senior, you will engage with business partners to leverage a human centered design approach to solve complex problems in a manner that meets the customers’ needs and sets PNC apart in the marketplace. You will lead projects from concept to launch as well as intervene at various stages of projects that require thoughtful consulting and expertise. Through collaboration with teammates and line of business partners, you will develop vision and strategy, execute research, prototyping and testing and carry concepts through execution.
Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
Gauge the usability of new and existing products, and make constructive suggestions for change.
Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.
We are interested in you if you:
•Have a background in UX/UI design, graphic design, product management or business analytics and believe in the tenets of human centered design.
•Are an outstanding communicator and team collaborator
•Are driven by empathy and a passion for understanding people
•Have experience with user research/fieldwork
•Are familiar with and have executed a variety of methodologies including 1:1 interviews, moderating group conversations, facilitate ideation sessions or running live prototype sessions
•Have experience with synthesizing research findings into insights and creating design solutions
You’ll enjoy award-winning training programs and extensive full- and part-time benefits, such as a 401(k) and pension plan, medical and dental coverage, and discounts on loans and financial services. We also understand the importance of a work/life balance and help employees support their families with wellness programs, back-up child care and more.
Visit www.pnc.jobs and search for keyword 309476. You can also send your resume to PNC’s corporate IT Sourcing Recruiter at firstname.lastname@example.org for immediate consideration. Thank you.
PNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO
Internal Number: 309476
About PNC Bank
It's an exciting time to be part of PNC, which has been named a Great Workplace Award winner by Gallup and one of the "Most Admired Companies" by FORTUNE® Magazine. Join our workplace, where success means contributing to growth, enjoying teamwork and being recognized for great work. Choose from a variety of career options, in areas such as asset management, commercial and consumer banking, mortgage lending, technology or other corporate functions.