Administration & Customer Service, Information Technology
4 Year Degree
Full-time, direct hire opening with our client for a Level I Help Desk Analyst.
Looking for a candidate with entry level or internship experience in technical area with experience in hardware and software repair and knowledge of help desk ticketing systems.
This position is a combination of remote help desk support and providing on-site field support for new computer installs and server deployments.
Provide first level remote help desk support for clients for issues related to new user setup, fixing workstations, and application support.
Document and track all calls in help desk ticketing system
Escalate to next level of support when required
Provide on-site support for new computer installs and assistance with server deployments for clients.
Associate or Bachelor's Degree or equivalent level of experience
Internship or entry-level experience in a similar technical role
MCSE, MCSA, and A+ certifications a plus
Knowledge of help desk ticketing systems. Good documentation skills
Strong customer service focus and interpersonal skills
Ability to professionally interact directly with client owners and executives.
Good troubleshooting skills with ability to work quickly and efficiently in a fast-paced environment
Technical Knowledge in the following areas: Active Directory, DNS, DHCP, RAID, router policies, VLAN, SSLVPN, Group Policy, Azure Active Directory, Office 365 Admin, SMTP, and RDP.
Internal Number: 18194
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.