Provide Sales Support via Customer Meetings (and calls) in order to identify DQE solutions to customer challenges or issues. Must have strong verbal communication skills to relate with customers in a problem-solving manner.
Assist SE Manager and Director of Business Development in research, evaluation and/or launch of new products and/or service.
Process Development - assist Manager of SE in developing both Sales and Operational processes to increase organizational efficiency.
Network records – assist in developing and maintaining (as needed) key network record keeping tools such as NNI/EVC records, customer diagrams, etc.
Training - assist Manager of SE in training Sales teams, and other internal teams on products, services, processes, etc
Monitor Project status of all pending installations/rearrangements and disconnects in order to ensure that desired process timeframes are maintained.
First Level Proposal Review – first level of proposal review for certain standardized services (including Internet only, Managed services, Colocation, etc.) to ensure that customer proposals are accurate and thorough in terms of product, pricing and language.
Customer Drawings - create customer-facing Visio drawings of proposed configurations to support sales efforts.
Order Review/Correction - review all closed won opportunities to ensure all necessary information is captured, and make any technical corrections/edits/additions.
Provide LOA/CFA Responses - provide Wholesale and Enterprise customers with LOA/CFA documents to be used within meet points of other Data Centers/POPs. Provide DLR Responses (as needed) to wholesale customers within designated timeframes.
Education Required: Two or Four-year Degree Preferred, or equivalent work experience. Telecom Experience: Minimum of five years
Strong Problem-solving, Communication and Follow-up & Control skillsets required. Knowledge in communications networks, Ethernet, fiber, routing, switching, storage technologies, security, coS / QoS, BGP, managed solutions, along with legacy voice and data products. Ability to work independently and collaboratively.
Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making.
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one’s own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed.