Field Service Technician Position purpose The position of Field Service Technician will report to the Field Sales Representative responsible for the specific customer(s). The Field Service Technician will be responsible for visiting customers to confirm inventory levels are appropriate for jobs being performed, that products are installed using best practice mentality to ensure optimal product life is achieved, and to communicate results to the Field Sales Rep. and Technical Staff. Pay: $16.00 to $18.00 per hour, depending on qualifications. Workday begins at the client’s facility located in Clairton, PA, about 5:00am or 6:00am depending on requirements. Responsibilities/Duties/Functions/Tasks • Drive to customer’s site, and communicate with customer to determine needs and timelines for product and installations • Oversee product installation and use • Ensure best practice is being used for the specific product(s) • Provide feedback on product and installations to Sales and Technical Staff • Assist with installations on as needed basis
Qualifications • 2 years of experience in refractory environment or construction/installation preferred. • High School Diploma or equivalent • Valid Driver’s license • Strong verbal and written communication skills • Reliable transportation. • Pass a physical and pre-employment screening.
Work Requirements • Must be highly organized and exhibit time management skills • Must be results-oriented and demonstrate the ability to work independently and in a team environment • Must possess good problem solving abilities • Position can require physical handling of brick and bagged materials for installation
Special Position Requirements • Available to work call out days, holidays, and emergency repair calls.
Preferences • Refractory/steelmaking experience preferred • Experience in heavy industrial environment • Good computer skills preferred