Start and build your IT career here with a leading edge IT managed services provider in Pittsburgh, we have multiple full-time Help Desk Analyst roles available! While this is an entry-level position, the professional growth potential is huge and provides the opportunity to kick-start your technology career with a track that could lead down multiple IT career paths.
Other perks include a competitive salary, comprehensive benefits package (medical, dental, vision, life, disability), PTO program, paid holidays and 401(k) retirement savings plan! You will have the opportunity to gain excellent experience across a wide-ranging customer base throughout Pittsburgh area, thorough training & development plan, and the chance to earn certifications in technologies and disciplines of interest to you in building your career!
We prefer that you have:
Minimum of 6 months- 1 year experience providing end-user phone support, troubleshooting PC laptops/desktop and applications issues
Excellent communication and customer service skills, ability to communicate effectively on the phone and email to inexperienced users
Ability to work with a wide variety of personalities and professionally respond to technical issues with a customer first mentality
Knowledge of desktop and server operating systems (Windows 7, 8 and 10) (Server 2003, 2008 and 2012)
Knowledge of Microsoft Office tools and Office 365
MS Office 365 administration (Exchange and SharePoint)
Knowledge with MS Active Directory
Knowledge of installing, upgrading, troubleshooting and repairing personal computers in a network environment
Strong interpersonal and relationship building skills
Your responsibilities will be:
Proudly and professionally represent the organization as the first line of support for customers
Conduct computer diagnostics onsite and remotely to investigate and resolve problems
Troubleshoot and resolve systems-related issues in real time to minimize operational down time
Provide expert support for laptops, desktops, and remote access technologies as well as provide support as required regarding hardware, software, smart phone, and remote access
Manage user account setup and administration in Active Directory
Provide basic server and administration support for daily operations in a Windows environment
Diagnose and resolve level 1 and 2 technical problems with computer hardware, networking and software
Install and configure PC hardware and software at end user workstations and test for correct operation
Train and assist users in the use of personal computers, peripheral devices and software to resolve issues and increase productivity
Log PC software bugs and search for solutions via information resources and upgrades available on the internet and/or direct communication with software vendors
Implement approved solutions to achieve increased user efficiency using approved tools and techniques
Communicate with vendors and 3rd parties to ensure timely and satisfying completion of tasks
About Landis Consulting Group
Landis Consulting Group, LLC is a specialized recruiting and consulting firm servicing the greater Pittsburgh area. Our offerings include IT staff augmentation, training, project-based services, executive search and leadership consulting.
Landis is a woman-owned business built on a solid foundation of industry expertise, an eye for talent, and the unshakable belief that people are the key drivers to any organization’s success. Founded by two sisters with a combined 20 years’ industry experience, Landis isn’t just any IT staffing and recruiting firm. We firmly believe in the importance of people and relationships are incredibly valuable to us. We operate under the philosophy that business is personal, and our unique ability to combine cultural fit with technical expertise has helped to build our name and the trust of our partners. We believe a positive atmosphere leads to positive results. We work hard. We have fun. We exchange the occasional high five. And we make things happen.