Our client, a leader in their industry, is actively seeking an IT Service Desk Analyst for a 6 month contract assignment in the Canonsburg, PA area. This is a role in the Information Technology organization, to provide operational day-to-day support for the operations of our client’s Customer stakeholders.
Provide day-to-day operational service and support
Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions.
Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
Communicate direction/resolution at an appropriate technical and business level for the audience
Provide assistance and technical support for the resolution of problems, incidents, and issues.
Document problems and resolutions for future reference
Six (6) to (12) months of experience in computer systems, customer support or IT support
Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.)
Experience with ServiceNow IT Service Management System a plus
Experience in a technology support organization
Customer service experience
Call center experience
Focusing on Customers
Strong communication skills; both verbal and written
Strong ability to independently problem solve
Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
High school diploma or equivalent
Internal Number: 18795
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