Our client, a leader in their industry, is actively seeking a Production Support Lead for a contract to hire opportunity in the Coraopolis, PA area. This role will oversee the production support team and provide hands on support for the web-based tools and applications. Lead will interact with Senior IT and Business Leaders to increase user satisfaction and continued growth ensuring business initiatives and goals are met. Particularly, Lead is responsible for the day-to-day operations and customer satisfaction. As a senior member of the team, you are expected to provide support and mentoring to other team members.
Oversee a staff that performs reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues, and bug tracking and resolution
Provide oversight and management of the support incidents being handled by Tier 3 to address software defects with timely resolution
Provide process guidance and observance for internal Tier 3 Developers
Work closely with Help desk and application support managers as well as act as interface between Tier 2 and product development/engineering/third party vendors.
Work closely with Product Development and Product Management teams to resolve critical client issues
Suggests enhancements to the existing software and services
Work with other development managers to set standards and define best practices for coding and design
1-3 years’ work experience in a Support/development Lead role
Full lifecycle project experience
Experience in event-driven programming and multi-tiered Client/Server architectures
Experience in Troubleshooting applications using: C#, XML, ASP.Net, SQL Server
Team Foundation Server or GIT
Strong MS SQL
Knowing SQL Server Reporting Services is a plus
Logical thinker with ability to develop well structured designs for complex applications
Effective in fast paced environment
Collaborative/enjoys working in teams
Creative and effective problem solving skills
Ability to work on/manage multiple tasks concurrently
Bachelors degree in Computer Science or a related field
Internal Number: 18766
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