Lucas Systems, Inc. is currently looking for an experienced Software Services Engineer. The Software Services Engineer will be responsible for maintaining existing client solutions, deploying software directly to client environments, and providing client communication throughout the lifecycle of the product. Additionally, the Software Services Engineer will have the opportunity to design, develop, and manage software enhancement projects.
Serve as Subject Matter Expert on existing and legacy technologies
Manage customer relationships through regular communication
Identify and react to complex production issues and provide timely and effective resolution
Conduct debugging and analysis of existing software
Develop software patches to address identified issues
Identify and resolve 3rd party hardware issues such as printers, wireless accessories, smartphones, tablets and ruggedized handheld devices
Design, quote, develop, and deliver product enhancements
Provide database maintenance and optimization for client production environments
Serve as an after-hours technical resource to identify and address emergency production system issues
Work closely with other internal teams through all aspects of the Client Project lifecycle
Configure and maintain development/test environments
Create and maintain technical documentation
Assist QA team with integration and regression testing
BS in Computer Science, Software Engineering, or other technical degree and/or equivalent experience
Minimum 2 years of practical work experience writing and debugging stored procedures in SQL and developing in Visual Basic and C#.NET (or other OOP language)
Good understanding of SQL Server 2005/2008/2012 maintenance and administration
Knowledge of Microsoft Operating Systems
Excellent communication skills including the ability to convey complex technical subject matter to both high-level IT personnel and end users
Strong problem solving skills
Ability to work largely independently in a fast-paced environment
Availability to work a rotating on-call schedule (paid On-Call)
Additional Salary Information: Market Competitive; additional pay for primary on-call
Internal Number: SSE
About Lucas Systems Inc.
Lucas Systems, Inc. is the fastest-growing provider of mobile work execution solutions that enable retailers, wholesale distributors, and manufacturers to improve warehouse operations. Our software products provide a rapid return on investment for our customers by helping workers do their jobs more efficiently and accurately using real-time speech recognition software and other data capture technology running on mobile devices. Lucas software is used by Fortune 50 companies, large private distributors, and other industry leaders.
Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global presence. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals in both the US and UK.
The Lucas Systems culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.
Our generous benef...it package includes: Medical, Dental, Vision, and Life Insurance; 401(k) with Employer Match; Ten Paid Holidays; Free Parking; Flexible Work Hours; Casual Work Attire; Foosball, Ping Pong, Chess and More; Catered Lunches; and Cash Bonus for Employee-Referred Hire