Innovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented bi-lingual Software Support Analyst. You will support clients in North America, Latin America, and possibly other parts of the world.
What you will do
This is a multi-faceted role in which you will combine your analytic, technical, language, and people skills to keep our customers happy while also assisting our developers and implementation consultants with projects requiring strong technical acumen. Native level Spanish and excellent English is needed.
As a Software Support Analyst, you will use problem-solving, communication, and programming skills. You will learn our product suite inside and out positioning you for a range of great career choices. You will combine this knowledge with your technical skills to provide superior assistance and resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to the complex and multi-layered requiring:
analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
creation and development of SQL scripts and other custom software processes
collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features.
You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:
perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos.
provide insights that will be used to improve existing solutions and plan those of our next generation
Requirements we need you to have
We will grow your skills, but there are some things you need to have for starters:
Bachelor’s degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration
Experience with SQL databases and SQL programming language
Highly analytic with strong problem-solving and creative thinking skills
Excellent bi-lingual or multi-lingual verbal and written communication skills with English and Spanish. Expertise with a languages is a plus.
Willingness to be on call after hours in customer support rotation (very minimal)
It's a plus if you to have
Prior experience in a customer or technical support role
Using SQL in a work environment
Knowledge of regulatory risk and compliance
About us - we give you
First of all - we take time to learn about you. There are no robots or machines that are screening your resume for key words. Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, 401K + match, health, dental, vision, and more. We also know how to do – fun!
Our people are a diverse, multi-cultural bunch! You will find friends here and in our offices abroad. You’ll always have someone to help out and to hang out with!
Sorry, but Innovative is not providing visa sponsorship for this position.
Internal Number: 19032
About Innovative Systems, Inc.
Innovative Systems, Inc., named a 2018 TOP Workplace, is one of the fastest growing, global leaders in the development and delivery of high-performance software solutions and services. You will have unparalleled opportunity to grow, learn, and to have your ideas heard in a company - where you can make a difference! For 50 years, Innovative System's leading-edge technology has made a positive impact on Global 2000 organizations. Clients in over 60 countries use our powerful software data quality and anti-terrorism/anti-money laundering solutions to know their customers better. Innovative Systems was named #1 in technology and customer satisfaction by leading analysts. At Innovative, you'll find an exciting, fast-paced, flexible environment where teammates and leadership work collaboratively to find solutions. Come build a career where your ideas matter and opportunities abound!