Provide strategic guidance and roadmap input for overall Change Management process…Pyramid Consulting Group has a Pittsburgh client with an immediate need for an experienced CHANGE MANAGEMENT ANALYST to support deployment of DevOps framework within Change management. Other responsibilities include: • Executes the Enterprise Change Management policy and process in adherence with requirements resulting in the provision of stable and reliable IT Services; • Updates Policy, Process, Procedure, Work Instructions, and Risk controls; • Provides guidance on overall Change Management process simplification, coordinating its activities, understanding requirements from different domains within the bank; • Coordinates and manages the day-to-day Change Management process activities; • Manages the workflow and processing of Requests For Change (RFC) made to ensure that the change is appropriately assessed for risk, correctly prioritized, and has a robust implementation, validation, and back-out plans; • Manages and ensures that change records are fully documented throughout the process; • Maintains and publishes the Forward Schedule of Change (FSC) such that this will inform users, customers, providers, and stakeholders of the forthcoming changes; • Produces Post Implementation Reports (PIRs) for 'failed changes' to identify failures or inadequacies in the change process and implementation; • Liaise with Problem Management on Root Cause Analysis (RCA) where Change Management may have been classified as a causal factor; • Drive continuous development and management of Service Quality, including driving continually measurable KPI improvements; • Supports Change Management reporting (KPIs and SLAs) and presentations as needed; • Leads process integration efforts with other ITSM processes; • Is responsible for managing escalations in the Change Management process; • Focuses on business requirements and business risk management and compliancy; • Ensures all reporting and data is delivered in a timely manner; • Implements standards and improves Change Management process execution efficiency; • Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security) • Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process
Pyramid Consulting Group is a recognized leader in today's Information Technology staffing industry. Founded in 1996, Pyramid Consulting Group, Inc. is a professional firm specializing in I.T. Consulting and permanent placement services in the greater Pittsburgh area.
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Pyramid Consulting Group, Inc. is an equal opportunity employer and does not discriminate based upon sex, race, religion, marital status or national origin when making a decision to hire an individual.
2800 Corporate Dr Ste 101
Wexford, PA 15090-7604, US