Job Overview * This is a year round internship where you may be scheduled to work 20 – 25 hours a week * This Service Desk Availability is 24/7 and you will be required to work evenings and weekends as needed. * This internship is designed to give you real life work experience as a Service Desk Analyst. You will work alongside experienced IT professionals.
Principle Activities and Duties: * Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, Video Conferencing, connectivity issues pertaining to the internet, WAN and LAN. * Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams. * Receive professional training and mentoring that will lead to transferable work experience. * Wo rk in a supportive, team oriented environment.
Qualifications: * Completion of one year of college/technical school and currently active and working toward a degree. * Ability to log and triaging all calls/incidents. * Familiarity with Windows and Window Applications. * A strong commitment to customer service. * Good organizational skills and the ability to multi-task. * Ability to deal effectively with end-users, peers and managers in written as well as oral communications.