This is a role in the Information Technology organization, to provide operational day-to-day support for the operations of the stakeholders.
Essential Job Functions • Provide day-to-day operational service and support • Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. • Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication. • Communicate direction/resolution at an appropriate technical and business level for the audience • Provide assistance and technical support for the resolution of problems, incidents, and issues. • Document problems and resolutions for future reference
Education/Certifications • High school diploma or equivalent • Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
Experience/Minimum Requirements • Six (6) to (12) months of experience in computer systems, customer support or IT support • Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.) • Experience with ServiceNow IT Service Management System a plus
Other Skills/Abilities • Experience in a technology support organization • Customer service experience • Call center experience • Focusing on Customers • Strong communication skills; both verbal and written • Strong ability to independently problem solve
About Logix Guru, LLC
At Logix Guru LLC, we value our professionals and offer exciting challenges, friendly work environment, with opportunity for individual growth and advancement.