A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.
Will be the first line of support for customers
Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
Troubleshoot & resolve systems related issues in real time to minimize operational down time
Set up and install computer equipment, cables, operating systems, and other software
Update security programs
Spyware & virus prevention and removal
Train users in proper use of hardware & software
Configure, maintain, monitor, and back up of servers & appliances
Perform and/or oversee software and application development, installation, and upgrades
Internal network and server management
Communicate with customers to solve problems, design infrastructure, assist with growth planning, and provide best practice analysis
Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
Minimal travel to client sites locally
Associates Degree in Computer/IT field is required along with 1-2 years’ experience in a similar position
Customer service oriented with good communication skills
Experience with Microsoft Server OS and Exchange
Ability to work in a fast-paced, deadline-oriented environment
Ability to lift up to 75 lbs.
Valid driver’s license and reliable vehicle required
Hours: Monday-Friday, 8:00am-5:00pm
Additional Salary Information: Salary commensurate with experience
About JH Technical Services, Inc.
JH Technical Services, Inc. / JH Staffing Services was founded in 1996 and is headquartered in Pittsburgh, PA. JH has become one of the area’s fastest growing and most respected staffing firms, and is focused on assisting both clients and candidates throughout the tri-state area. We offer contract, contract to hire, and permanent placement options. The industries that we specialize in include the following: Engineering, Architecture, Information Technology, Construction, Energy, Manufacturing, and Professional/Office. The Right Recruiter. The Right Measurements. The Right Candidates.