Carlow University invites applicants for the position of Applications Support Analyst. The Applications Support Analyst is responsible for the broad support and use of core applications at Carlow. This position will be critical in promoting productivity using core business applications, in helping to align business needs with application functionality, and in providing key front line and back end redundancy and support for systems. The candidate will identify and resolve information system issues, and provide technical, procedural and process support for assigned functional area (i.e., finance, human resources, student services, financial aid). This will include providing user training and documentation.
This position requires strong but broad technical skills around working with multiple applications. This means a willingness to research issues and problems, and a strong drive to succeed in supporting users and in building proficiency against the core applications supported by IT at Carlow. As training resources are made available, candidate will need to focus and rapidly acquire, develop some expertise, and apply news skills and knowledge in supporting business offices. Ability to work with colleagues and vendors in a collaborative manner. The incumbent must possess the ability to exercise good judgment in establishing priorities, making decisions and problem solving. Strong attention to detail is essential. Position requires the ability to handle multiple tasks and to work in a high volume, fast-paced, goal-oriented atmosphere.
General application support activities including maintenance, administration, and second and third line support.
Will provide software support and training as needed on core applications.
Will assist in performing application tuning, configuration, monitoring, and administration.
Will provide second level support for application problems which may include training and end-user documentation.
Will resolve IT application-related incidents, service requests and problems in a timely and efficient manner.
Will employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications.
Will provide timely communication to users on the status of their service requests and incidents.
As necessary, will liaise with IT vendors and partners to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
Will assist in monitoring the availability, performance and throughput of supported IT applications.
Will maintain IT application support technical documentation.
Will implement, test and monitor required IT application changes. Will support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans.
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or commitment, maintain confidentiality, and to comply with legal and professional obligations.
Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our University community.
We seek individuals with the following qualifications:
Education and/or experience equivalent to a Bachelor’s Degree, preferably in Computer Science or a related discipline.
2-4 years experience in general enterprise application maintenance and support.
Some experience/knowledge in the following technology products:
Demonstrated ability to research and resolve complex technical issues. Skilled in IT problem diagnosis and resolution.
Ability to manage multiple tasks and projects at any given time.
Self-motivated and able to work both independently and as part of a team.
Customer focused and goal orientated with keen attention to detail.
Strong sense of ownership and ability to follow tasks through to completion.
Ability to learn quickly, meet established deadlines and demonstrate strong problem solving skills.
Demonstrated ability to manage timelines and deliverables, to create and manage task lists, and to meet work and project schedules as determined by others.
Demonstration of and reflection of understanding and commitment to the mission and core values of Carlow University and the Sisters of Mercy.
About Carlow University
Carlow University, a private, Catholic, liberal arts, comprehensive University in Pittsburgh, PA. Carlow University was founded in 1929 by the Sisters of Mercy, an international community of Roman Catholic women with a mission to serve the poor, the sick, and the uneducated. Carlow, an institution grounded in the liberal arts while also offering strong professional programs, is committed to engaging its diverse community in a process of life-long learning, scholarship, research, and service. Degrees are offered at the baccalaureate, master's, and doctoral levels. Carlow is recognized as a College of Distinction, a Catholic College of Distinction, and a Pennsylvania College of Distinction for 2016-17. Carlow has also been selected by Abound as a provider of Top Degrees for Adult Undergraduates for 2017 and is regionally ranked by US News & World Report. The University was recently named one of Money Magazine's "Best Colleges for Your Money."