Expedient is a provider of cloud and data center infrastructure as a service (IaaS) solutions. Our technical solutions enable Expedient clients to focus on their own business innovation, while our team handles the information technology needed to support it.
We have been awarded VMware's 2019 Partner of the Year, a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for the past five consecutive years, ranked among the Top 10 Managed Service Providers and we are one of a select few vendors positioned in the Gartner Magic Quadrant for Disaster Recovery as a Service.
We have an immediate need for a Virtualization Engineer to join the Operations Support Center team. The successful candidate will have a strong technical acumen and a deep knowledge of VMware, disaster recovery, and SAN fundamentals as well as other general infrastructure products and services. This position will focus on supporting and administering infrastructure across several data centers in either a shared or dedicated client configuration.
Provide Subject Matter Expert level support for VMware infrastructure and Supported Applications (including vCloud Director, Operations Manager, Log Insight, ESXi and vCenter)
Applies analytical skills and technical knowledge to solve system problems of moderate to high complexity.
Acts as a technical expert and provides support to clients, partners, and staff
Follow security procedures to facilitate customer access requests inside the data center
Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
Communicate with clients and internal staff at regular intervals to ensure expectations are set, and that appropriate attention is being paid to client requests
Serve as a top escalation point for complex problems or client expectation setting for tickets within your technical discipline
Assist with resolution or service impacting incidents that are large-scale or complex
Participate in an on-call rotation specific to your team
Associates degree in technical discipline or equivalent plus no fewer than 3 years of data center related experience with Servers and OS Support.
Deep knowledge: vSphere resource management, Storage manipulation (Traditional SAN & vSAN) as well as advanced performance troubleshooting
Ability to author and maintain scripts in PowerCLI, Perl and/or Python
Basic familiarity with SQL
Previously demonstrated experience managing patching across an Enterprise, or within a multi-tenant environment, utilizing VMware Update Manager or similar
Demonstrated networking experience with basic tools such as ping, traceroute, vmkping and tcpdump
Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:
ESXi, vCenter, vCloud Director, vSAN, traditional SAN, and Disaster Recovery solutions
OS Security and hardening concepts
The following are preferred qualifications:
Experience or certifications in one or more of the following: VCP, VCAP
Experience with the following applications: Zerto, Operations Manager, NSX, vSAN, vCD, vCenter
Experience with provisioning and performance tuning virtual workloads
Experience automating tasks in a VMware environment
Prior customer support experience
Prior experience in a multi-tenant or service provider environment
BENEFITS TO WORKING FOR EXPEDIENT We place a high value on learning and staying agile in the technology arena. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include three weeks of paid time off, top-tier, affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.
To apply, please submit your resume AND cover letter explaining your interest.
If this isn't the job for you, perhaps you have a friend who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.
Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.
Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it. Learn more about us at expedient.com/careers.