Position's primary focus is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for the telephony systems, data center, security systems and other electronic infrastructure.
Works independently with minimal supervision and updates supervisor on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support.
DUTIES AND RESPONSIBILITIES:
Specific duties include:
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
Assess and administer all equipment, hardware, and software upgrades.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Oversee the administration of user accounts, permissions, and access rights in AD.
Maintain and manage policies, procedures, and associated training plans for network resource administration and appropriate use.
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
Establish service level agreements with end users.
Provides “ownership” of problem thru final resolution.
Assist in resolving basic to complex issues with infrastructure and applications, working with application development teams and vendors
Monitor issue research through to resolution escalating to supervisor when applicable
Establish and maintain a professional relationship with team members and department contacts
Develop an excellent working relationship with internal contacts
Cooperate with team members to meet goals or complete tasks
Respond to requests for infrastructure reports or other information
Escalate work flow and communication issues to supervisor
EDUCATION AND/OR WORK EXPERIENCE
Associate’s degree or higher in Computer Science or equivalent curriculum
5-7 years of relevant work experience in enterprise infrastructure management
Working knowledge of SQL Server and DBMS platforms
Working knowledge of Windows Server (incl. DNS, DHCP, NTFS File Permissions, & Windows File Sharing)
Working knowledge of enterprise-wide LANs, WANs, WLANs, VPNs, etc.
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery.
Conversant with programming languages such as .Net, PHP.
Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations.
Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
Experience installing network cabling and telephony systems.
Fast learner, ability to multi-task, and strong work ethic
Must work well both as a team player & independently
Any equivalent combination of experience, education, and training that provides the required knowledge, skills, and abilities.