Our client has an immediate need for a Call Center Data Analyst. In this role, you will be responsible for providing support to Help Desk reporting and data analysis as well as supporting development of new metrics and continual service improvement.
3-6 years of experience
Call center operations experience
Advanced level of experience with Microsoft Excel and Microsoft PowerPoint
Experience with Microsoft Word and Microsoft SharePoint
Tableau experience preferred
SerivceNow and Confluence experience a plus
Complete reporting and analytics
Daily and monthly reporting
Analyze requirements from users
ConsultUSA will invest in you by providing training to enable you to grow and diversify your skill set to keep abreast of the latest technologies
ConsultUSA will work closely with you to develop an exciting career path of your choosing, focusing on your key strengths
You will work within a dynamic team environment gaining invaluable experience
You will be a part of a growing organization focused on success and empowerment
How to Apply:
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Founded in 1997, ConsultUSA specializes in Project Management and Business Analysis focused IT positions within various industries. We also offer challenging technical engagements in Application Development, Data Warehouse/BI, QA, & Network Engineering. We are partnered with solutions company PMCentersUSA, a world-class consulting/training organization distinguished as a PMI® award winner and federal GSA-approved supplier. Together, we offer remarkable career choices for talented individuals to assist our many clients with their IT project-based needs, strategic business projects, and organizational improvement initiatives. For salaried employees, we offer a range of outstanding benefits, including; Healthcare Insurance (medical, dental & vision), 401K Savings Plan with Employer Matching, Short- and Long-Term Disability, Life Insurance, Paid Holidays, Paid Time Off, and Industry Certification cost reimbursement. Once you’re on board, a dedicated Account Manager will work with you to identify specific goals to help you advance in your career and provide you with cost-free enrollment in our professional development courses provided by our partner, PMCentersUSA.