Information Technology, Sales & Business Development
JOB FUNCTION / PURPOSE: This position is responsible for managing software vendor applications for Distributed Services. This requires a motivated individual with good communication skills, analytical and problem resolution capabilities. The Application Administrator II will entail application design, programming, system administration and end-user support. This position is the main contact with the outside software vendors and will report all issues to management and Banks’ business clients.
QUALIFICATIONS: * Must possess bachelor’s degree with an IT concentration. Will consider commensurate. * Minimum three years IT experience required. * Experience with managing a software vendor application in an administrative role and an understanding of the business needs from the application is required for this position. HR and/or Branch software experience is a plus. * Project managemen t experience is preferred as candidate will manage and coordinate bank application projects, including updates to the application and will work with business client and all IT departments. * Working knowledge with Microsoft Windows products. * Report writing experience from a SQL database with tools such as Crystal Reporting, SQL Server Reporting Services (SSRS) and/or Microsoft Power BI preferred. * Ability to work independently and with internal clients on application projects. * Possess good analytical skills. * Excellent communication skills.
PRINCIPAL ACTIVITIES / OBJECTIVES: * Research new modules, technologies and incorporate new tools into existing/new applications at the direction of the manager; responsible for teaching, sharing, cross training technology and skills with the department analysts. * Manage and support software vendor applications for distributed systems, whic h include project management for software updates and releases. - Plan and coordinate application changes - Create and maintain reports and documents - System performance monitoring - Create, maintain and manage business processes within the application * Implement application changes: work with software vendor and other IT departments to install system changes. * Create and execute system design specifications with the business units and work with the software vendor to create/enhance application. * Manage, develop and test applications: create and enhance current applications for business units. * Create system test plans: work with the business unit to document application testing. * Participate in system design: define the architecture, components, modules, interfaces, and data for a system to satisfy specified requirements. * Follow information technology policies and guidelines; dir ects and prepares systems and user documentation; prepare application process diagrams and business flows. * Prepare documentation for users and information technology support units and create/maintain documentation and user manuals: create and review business processes, software modifications, project management and training documentation. * Create and manage reports for distributed applications. * Solves problems that tend to arise in the normal course of business, including off-hour support. * Communicate with co-workers and supervisor. * Performs other duties as assigned.