Chorus Call, Inc. is a leader in worldwide audio and video conferencing, offering a full range of audio and video multipoint teleconferencing services to the international market. Satellite locations include Japan, Switzerland, Italy, South Africa, Greece, Brazil, Australia, Canada, Germany and India.
Chorus Call is currently seeking a Support Specialist to perform a variety of duties related to the success operations of the conferencing center.
Understanding, managing, and configuring various collaboration tools (WebEx, Adobe Connect, Microsoft Teams)
Consulting with Customer IT teams regarding audio, video, and web-based solutions
Understanding concepts used in the operation of collaboration software
Interacting well with other department and CC offices
Working with Chorus Call offices to train /understand the operation of software products
Testing new version of software
Conducing regression testing
Troubleshooting web application issues
Assisting clients with the operation of web applications
Establishing a good rapport with associates and customers
Handling Customer Service issues
Other duties as assigned
BSCS or BS in a technical discipline
Minimum 2-3 years’ work experience
Familiarity with the operation and understand of software is required
Background in media, IT or software QA testing a plus
Enthusiastic and positive attitude
Proficiency with computer software
Ability to understand complex systems
Excellent verbal and written communication skills
Ability to work under pressure
Additional Salary Information: Chorus Call offers a competitive salary and benefits package.