The Retail Service Maintenance II will be responsible for providing break/fix support on IT hardware in Giant Eagle and GetGo retail locations.
Respond, troubleshoot, and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS Hardware, and audio visual) problems in a timely manner
Install and maintain hardware at all Giant Eagle, Inc. and its subsidiaries and divisions to ensure efficient Company operations.
Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware, and audio visual hardware operations.
Actively participate in the Giant Eagle IS Service Desk by Assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner to ensure customer requirements are met. Additionally provide configuration and provisioning support when required.
Provide feedback on software documentation, guidelines, and installation procedures to facilitate ongoing support and maintenance.
Ensure all policies and standards on IT hardware in retail locations are enforced and practiced
Work with appropriate departments to test, monitor, and participate in the installation of all other ancillary software, updates, and upgrades
Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner
Prevent unauthorized access to information, assets, or restricted areas and report any attempts
Ensure preventative maintenance programs are performed.
Maintain current knowledge of trends and developments related to technology hardware and software.
Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
Mentor other Retail Service technicians and ensures standards are followed.
Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: \\$0
Reports To: Manager, Sr Service Deliv-IS
Education and Training Required
Associates Degree Information Sciences, related field or equivalent work experience.
3 to 5 years
3 to 5 years experience working with hardware/software installation preferably in a retail environment
3+ years experience supporting Microsoft Windows workstation software
Possess excellent written/ verbal communication skills, strong attention to detail, and be highly organized. Proven ability to quickly learn all aspects of technical software product
Experience handling small to medium projects
Normal office environment
Normal store environment with no continuous exposure to extreme temps, dust, etc
Carrying Up to 100 pounds
Lifting Up to 100 pounds
Gets Things Done
Respect for Self and Others
Open to Feedback
Presentation & Verbal Communic
Technical (specific to job)
Motorola Hand Held Gun (Receiving)
Texlon Ordering Machine
A+ and/or MCDST Certification
Internal Number: 115235BR
About Ginat Eagle, Inc
Giant Eagle Inc., is one of the nation's largest food retailers and distributors with approximately $9.9 billion in annual sales, which would make the company the 27th largest privately held company on Forbes magazine's largest private corporations list. Giant Eagle is also a recent recipient of Grocery Headquarters' Retailer of the Year Award and the EPA's ENERGY STAR Retail Partner of the Year Award. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 231 supermarkets in addition to 172 fuel and convenience stores throughout western Pennsylvania, Ohio, north central West Virginia and Maryland.
Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com