The NOC Technician I will be responsible for proactively and thoroughly monitoring the services and technologies for which our clients contract this service. The NOC Technician I position will work closely with the Services Desk and Cloud Services teams on monitoring these systems and remediating as necessary or appropriate.
• Proactively monitor and support our clients and services on a team that operates 24x7x365 • Respond to alerts and incidents according to our specified procedures and processes • Communicate effectively any issues and remediation options available to that client • Troubleshoot and prioritize service incidents related to monitoring and NOC services • Facilitate follow-up of all alerts and incidents to completion • Facilitate incoming and outgoing calls with clients • Assist in creation and maintenance of documentation for NOC procedure and processes • Manage time, tasks, and stay focused on monitoring with limited supervision • Facilitate knowledge transfer to client and internal teams Experience/Skills: • Minimum of 1+ years in a client-facing support role • Ability to easily follow scripted technology questions and respond accordingly • Basic knowledge of Windows Operating Systems and Applications preferred • Prior experience with monitoring tools preferred (Solarwinds specifically) • Highly developed written and verbal communication skills • Strong written, organizational, and communication skills with the ability to work well and communicate with peers and clients
• Flexibility for shift work and shift overages/coverages is a necessity as the NOC is staffed 24x7x365. • Functioning personal vehicle for transportation and a valid PA driver’s license required. • Preferred Education: Technical or Associate degree in relevant field or 1 years equivalent experience preferred. • Some travel heavy lifting may be required.