An industrial manufacturing company, located near Harmar, PA, is seeking a Product Support Specialist.
Assist customers, contractors, and end-users with technical support for products in the field via telephone and email.
Will perform troubleshooting procedures and recommend possible courses of corrective action.
Assist with the procurement and shipment of replacement parts when needed.
Perform quality assurance tests on completed units as well as incoming and outgoing parts.
Work with Vendors on returning parts for evaluation and/or credit.
Provide on-site technical support of products.
AS Degree in technical field preferred along with at least 2 years of related product support experience
Must have strong electrical knowledge, including circuitry; will be required to learn technical specifications for each of the Company’s products
Excellent communication skills are required; must be comfortable speaking with all levels of callers and have the ability to guide them through troubleshooting over the telephone
Must have good computer skills
Must be energetic and motivated
Minimal domestic travel required for start-ups, support and training
Hours: Monday-Friday, 8:30am-5:00pm
Additional Salary Information: Pay rate depends on experience
About JH Technical Services, Inc.
JH Technical Services, Inc. / JH Staffing Services was founded in 1996 and is headquartered in Pittsburgh, PA. JH has become one of the area’s fastest growing and most respected staffing firms, and is focused on assisting both clients and candidates throughout the tri-state area. We offer contract, contract to hire, and permanent placement options. The industries that we specialize in include the following: Engineering, Architecture, Information Technology, Construction, Energy, Manufacturing, and Professional/Office. The Right Recruiter. The Right Measurements. The Right Candidates.