Responsible for the technical support and handling escalation tickets from internal and external customers by resolving incidents through remote support tools and troubleshooting. Will be supporting Microsoft Servers, Microsoft Office tools, Office 365, Active Directory, hardware/software, networking equipment, etc. Must be customer service oriented as you will be the primary contact for technical support tickets and service requests.
3+ years of experience in technical support role, working with end-users
Experience troubleshooting and repairing laptops/desktops
Experience supporting Microsoft Office, Active Directory, Office 365
Knowledge of desktop and server operating systems (Windows 7, 8 and 10)
Customer service oriented with strong oral and written communication skills
Ability to handle multiple tasks with changing priorities
Demonstrated collaborative skills and ability to work well within a team
Ability to work in a fast-paced and deadline-oriented environment
Self-motivated with critical attention to detail, deadlines and reporting
About Landis Consulting Group
Landis Consulting Group, LLC is a specialized recruiting and consulting firm servicing the greater Pittsburgh area. Our offerings include IT staff augmentation, training, project-based services, executive search and leadership consulting.
Landis is a woman-owned business built on a solid foundation of industry expertise, an eye for talent, and the unshakable belief that people are the key drivers to any organization’s success. Founded by two sisters with a combined 20 years’ industry experience, Landis isn’t just any IT staffing and recruiting firm. We firmly believe in the importance of people and relationships are incredibly valuable to us. We operate under the philosophy that business is personal, and our unique ability to combine cultural fit with technical expertise has helped to build our name and the trust of our partners. We believe a positive atmosphere leads to positive results. We work hard. We have fun. We exchange the occasional high five. And we make things happen.