Omnicell is seeking an experienced Quality Engineer to add to our growing team in Cranberry Twp., PA. The Field Quality Engineer IV will be responsible for analyzing, helping to develop, and optimizing work flows for all field services. The role will drive towards building a culture of consistent customer experience, optimal operations and repeatable and effective processes for Omnicell’s products and services.
The Field Quality Engineer IV works closely with all field organizations to capture and communicate best practices, identify and improve key process inputs and ensure process outputs meet or exceed customer requirements. The role will also serve as the key liaison in the customer feedback process by conducting analysis, monitor and develop trending information and directly support CAPA activities. The role facilitates all field actions by collaborating with problem solving teams, procurement, and field operations.
Ensures the Quality Management System (QMS) produces consistent optimal and effective results in the field organization.
Collaborates with data analytics and Operations teams to define value-add metrics with thresholds that drive Corrections and Corrective Actions via our Global QMS.
Routinely reviews field process quality metrics related to established thresholds and benchmarks.
Ensures proper document control processes are adhered to for Operations documents and instruction.
Participates and aids in the validation of service guides and manuals.
Provides input on best practices for processes related to knowledge sharing.
Engages with service technicians to optimize input processes for quality system field service records.
Coordinates QMS implementation and adoption activities related to the field.
Communicates awareness of established policies, procedures and practices.
Utilizing LEAN and 6-Sigma principles, analyze field operations.
Required Knowledge and Skills:
Strong understanding of quality standards, concepts, and ability to maintain customer satisfaction and focus.
Strong understanding of customer and field service operations in high technology product & service industries.
Ability to present complex information to a broad audience in a clear and comprehensive manner.
High proficiency in MS Office, Visio, and process optimization software.
Excellent written, presentation and interpersonal skills.
Strongly demonstrated analytical and problem analysis skills.
Versatility, and project management skills.
Bachelor’s degree in Industrial Engineering or Industrial Technology.
7+ Years of experience in process mapping, problem solving, and optimization.
3+ Years in managing technical and/or quality project management.
Experience in leading the development, implementation and maintenance of quality management systems in high technology product & service industries.
ASQ Certified Quality Engineer (CQE).
Internal Number: 10967
About Omnicell Inc.
Solving Healthcare Challenges
At Omnicell, we’re inspired to create safer and more efficient ways to manage medications and supplies across all care settings. By automating what are often disconnected, manual, and at times dangerous processes, our comprehensive medication management platform allows caregivers to focus on what’s most important—the patient.
Our innovative solutions leverage the latest technologies—including predictive intelligence, robotics, and cloud applications—to drive medication affordability, safety, and adherence.