Expedient helps companies transform their IT operations through award-winning cloud solutions and managed services including disaster recovery, security and compliance, and more. Named VMware's Americas Cloud Partner of the Year and acknowledged in Gartner's Magic Quadrant for Disaster Recovery as a Service, Expedient's solutions help to ease clients' transition to the cloud, enabling them to focus on strategic business innovation while the Expedient team handles operation of the information technology needed to support it.
The Systems Engineer will work as part of the Service Delivery team to deliver tailored solutions for our clients through the lifecycle of the implementation project. This position will focus on the implementation and delivery of virtual cloud computing services in our award-winning cloud offering, virtual machines with Windows or Linux OS, and disaster recovery as a service. The engineer will embrace technical challenges with creativity, and must have an ability to act as a trusted advisor to our clients via both phone and written communication. This position will be located in Baltimore, MD; Cleveland, OH; Columbus, OH; Indianapolis, IN; Phoenix, AZ; or Pittsburgh, PA.
Sponsorship is not provided for this role.
Expedient does not engage with third-party recruiting or staffing firms.
Ensure delivery of standard technical implementations by working to deliver solutions, systems, managed services and virtual environments that are sold to clients
Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met
Ensure appropriate documentation of the implementation is generated, maintained and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)
Communicate with project managers, directly with clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to client projects
3+ years as a systems administrator or engineer responsible for Managed Service Provider (preferred) or Enterprise
2+ years of experience with VMware virtualization in a production environment
Demonstrates a level of competency with many of the following technologies:
Windows operating systems (primary focus on Windows 2012R2/2016) and Active Directory
VMware vSphere v5.5 through v6.7 and storage arrays. Experience with vCloud Director and NSX are a plus
Disaster recovery technology, not including backup solutions
Enterprise backup solutions -- Commvault Simpana Systems or Cohesity experience is a plus
Familiarity with basic UNIX commands (primary focus on Red Hat and CentOS)
Familiarity with basic networking principles, firewall rules, IP addressing and VLANs
Familiarity with Remote Desktop Services
Scripting/automation/orchestration experience (such as Powershell, Ansible, Python, vRealize Orchestrator)
The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft and VMware
Ability to successfully pass pre-employment screens
Ability to prioritize and be productive in a fast-paced environment
Strong troubleshooting skills, including the ability to identify and resolve challenging situations
Excellent written and verbal communication skills
Outstanding service and response time working with clients
Passion for learning technologies and curious for new ideas
Flexibility to be available for scheduled night and weekend implementation projects when required
Bachelor's degree preferred
Associate's degree combined with relevant experience
BENEFITS TO WORKING FOR EXPEDIENT Expedient was awarded a Top Workplace for a fifth year in 2019. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include generous paid time off, top-tier, affordable medical, dental, vision insurance, 401(k) retirement savings plan with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success. To apply, please submit your resume and a cover letter explaining your interest.
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Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.
Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it. Learn more about us at expedient.com/careers.