You will bring the technical skills and experience to support the company's internal IT systems as well as our customer facing Hybrid Cloud environment. The role of the technical engineer is to develop and/or design IT infrastructure solutions to meet business and technical requirements.
Act as an engineering Subject Matter Expert (SME) in partnering with, and influencing stakeholders to promote simplification, standardization and innovation and to ensure risk are understood and minimized
Act as a lead in technical operations processes such as release to production, operating system upgrades, cloud service updates etc.
Establish policies and standard operating procedures to enable consistent and repeatable execution
Serve as an ambassador of change across departments by representing Security, Corporate IT and Cloud infrastructure services by making business cases for change in support of business goals and objectives
Plan for adequate capability on systems based on utilization metrics and planned projects to establish supply and demand forecasts
Develop operational model to maintain and operate the hybrid cloud services, including, but not limited to, monitoring, performance and capacity metrics, SLAs, resilience and disaster recovery plans
Job shadowing of corporate IT functions, Security and Cloud infrastructure to gain understanding of existing work efforts, with continual learning to speak to department requirements now and in the future
At the highest level of technical complexity, design and verify the technology solution meets business and technical requirements, and follows enterprise architecture guidelines, technology standards and methodologies, and compliance and security standards
Performs required performance tuning and maintenance
Conduct performance measurement and establish updated baseline measures and propose optimized configuration of company security requirements, while working with other teams to build and maintain standard security and equipment needs by job roles
Perform troubleshooting for production issues from the network layer through the operating system level and AWS infrastructure services
Lead and participate in planning design, technical review and implementation for new hybrid cloud components and solutions
Maintain Hybrid Cloud infrastructure standards
Bachelor's degree in Information Technology or associated degree with relevant experience
Experience in a fast-growing company bringing order and repeatability to process flows, architecture, while serving as an ambassador of change within and across departments
Strong technical knowledge in multiple areas with the ability to translate business initiatives into technical milestones and visa versa
Displays a strong commitment to ethical business practices and high personal integrity
Significant intellectual capacity, good strategic thinker, excellent communicator
Creative person with high energy, broad vision and a strong results orientation
Ambassador of change, who can influence others through indirect means
A team player able to interact well with others at all levels and to develop ideas and convey thoughts clearly
Practical, “can-do” approach to problem solving
Self-reliant and self-motivated
Independently obtains, assesses and quickly assimilates quantitative data
Desire to work in a high-performance dynamic environment
Superior Linux operating system knowledge
AWS Cloud experience or comparable cloud platform knowledge
ITIL, CMM or other industry standard frameworks a plus
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.