The Field Quality Engineer Level IV at Omnicell is responsible for analyzing, helping to develop, and optimizing work flows for all field services. The role will drive towards building a culture of consistent customer experience, optimal operations and repeatable and effective processes for Omnicell’s products and services.
Strong analytical, versatility, project management, communication and problem analysis skills are essential to succeed in this role.
Ensures the Quality Management System produces consistent optimal and effective results in the field organization.
Collaborates with data analytics and Operations teams to define value-add metrics with thresholds that drive Corrections and Corrective Actions via our Global QMS.
Routinely reviews field process quality metrics related to established thresholds and benchmarks.
Ensures proper document control processes are adhered to for Operations documents and instruction.
Participates and aids in the validation of service guides and manuals.
Provides input on best practices for processes related to knowledge sharing.
Engages with service technicians to optimize input processes for quality system field service records.
Coordinates QMS implementation and adoption activities related to the field.
Communicates awareness of established policies, procedures and practices.
Utilizes LEAN and 6-Sigma principles, analyze field operations.
Required Knowledge and Skills
Strong understanding of quality standards, concepts, and ability to maintain customer satisfaction and focus.
Strong understanding of customer & field service operations in high technology product & service industries.
Ability to present complex information to a broad audience in a clear and comprehensive manner.
High proficiency in MS Office, Visio, and process optimization software.
Excellently demonstrated interpersonal skills.
Strongly demonstrated analytical and problem analysis skills.
Change agent who accepts and supports new ideas and processes.
Ability to effectively interface and communicate with multiple constituents, including senior management, customers, consultants, vendors, and employees of all level.
Ability to work collaboratively with peers and team members.
Strongly demonstrated written and verbal communication and presentation skills to all levels of an organization.
Refined multi-tasking and time management skills.
Ability to consistently balance sense of urgency with diplomacy/empathy.
Ability to make decisions and execute directives.
Strongly demonstrated attention to detail.
Bachelor’s degree in Engineering
7+ Years of experience in process mapping, problem solving, and optimization.
3+ Years in managing technical and/or quality project management
2+ years of field service experience
Experience in leading the development, implementation and maintained of quality management systems in high technology product & service industries
ASQ Certified Quality Engineer (CQE).
Internal Number: 11449
About Omnicell Inc.
Solving Healthcare Challenges
At Omnicell, we’re inspired to create safer and more efficient ways to manage medications and supplies across all care settings. By automating what are often disconnected, manual, and at times dangerous processes, our comprehensive medication management platform allows caregivers to focus on what’s most important—the patient.
Our innovative solutions leverage the latest technologies—including predictive intelligence, robotics, and cloud applications—to drive medication affordability, safety, and adherence.