Contract to direct hire opening for a Help Desk Support Analyst.
Pay Rate: 16-21/hr
Looking for someone with prior help desk experience along with ability to work a flexible schedule which will includes nights and weekends.
In this role, you will provide front line support for all Help Desk operations with a special focus on user support, troubleshooting, resolution of software and hardware problems, and installation and maintenance of network equipment.
Answer help desk tickets via email and telephone
Troubleshoot user issues and provide prompt resolution or escalation as required
Create and update network inventory documents, maintenance logs, usage guides, and training documents.
Manager activation and deactivation of user accounts.
Set up computer equipment and establish new user privileges
Create ID badges and building access cards
Perform updates on desktops and laptops.
Provide networking services for special events
Assist with network updates and server maintenance.
Troubleshoot printer issues, order supplies, and perform basic printer maintenance.
Associate or Bachelor’s Degree preferred in information technology, network administration or related field.
1 to 2 years’ experience help desk or technical support experience with strong customer service focus
Working knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite
Knowledge of computer hardware, and networking concepts.
Excellent communications and listening skills. Strong time management and organizational skills.
Ability to work flexible schedule including evenings and weekends
Internal Number: 20148
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.