Our roots are deeply tied to the people, commerce and values of the western Pennsylvania and northeast Ohio regions. We are proud to now serve the Hampton Roads community in Virginia as well. Over more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses.
The Customer Service Assistant is responsible for providing telephone support regarding a customer’s debit or credit card. This employee takes calls from customers regarding various issues including card replacement requests, security holds, lost/stolen cards, checks, PINS and securing accounts. These are very emotionally charged phone calls that require tact and patience. In addition to phone calls, a certain number of administrative tasks must be performed.
Candidate will be required to work a rotating schedule Monday through Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 3:00 pm .
Description of Duties:
Provides on-going support to both internal and external customers in a prompt and courteous manner ensuring that the customer is served in a timely manner.
Handles customer phone inquiries regarding ATM/POS and Credit Card transactions, lost/stolen items, disputes etc.
Provides branches/departments with the back office support necessary in servicing their customers’ needs in an accurate and timely manner, i.e. dormant status changes, card withdrawal changes, lost card replacements, credit card statement inquires.
Answers account security telephone lines for lost/stolen cards, checks, PINS and secures the accounts.
Opens new credit cards for retail and corporate customers.
Supports department general ledger input.
Processes associated adjustments to customer’s account for Dollar Bank customers using foreign ATMs/POS devices and foreign customers using Dollar Bank ATMs.
Assists branches with ATM balancing/problem solving.
Completes security reports and proper disposition of the account.
Maintains an awareness of new operational policies/procedures and compliance of REG E and REG Z and utilizes this knowledge in the day-to-day operations of the department.
BENEFITS: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.