Position provides technical support for internal and external customers. You will be responsible to provide server and systems support, troubleshoot complex problems, and provide hands-on support for IT issues when needed.
Will work within Windows Server environments, Outlook, Active Directory, Remote Desktop Services, and network infrastructure including: switches, routers, firewalls and a variety of other technologies. Excellent customer service skills are a must.
Experience providing level 2 technical support within an enterprise setting
Experience using trouble ticket application/process (e.g. ServiceNow or similar)
Excellent end-user communication skills important
Primary skills include Windows XP-10, Office 2012/2016 and Active Directory administration
Experience applying software loadset to desktop/laptop computers important
3-5 years of experience with Microsoft Office Suite products including Outlook, HP Server, Laptop and Desktop hardware, Active Directory, Windows XP-10, Windows Server.
Experience with remote control technologies such as Microsoft Remote Desktop, HP VMS
Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records.
Ability to work independently or as part of a group, including direction and implementation of projects from inception to completion.
Previous experience as a help desk technician, computer technician, or IT support.
Ability to troubleshoot and resolve multiple issues.
Experience working with network and server management support.
Up-to-date knowledge of new systems, information, software, and upgrades.
HDI and/or ITIL certification preferred.
About Landis Consulting Group
Landis Consulting Group, LLC is a specialized recruiting and consulting firm servicing the greater Pittsburgh area. Our offerings include IT staff augmentation, training, project-based services, executive search and leadership consulting.
Landis is a woman-owned business built on a solid foundation of industry expertise, an eye for talent, and the unshakable belief that people are the key drivers to any organization’s success. Founded by two sisters with a combined 20 years’ industry experience, Landis isn’t just any IT staffing and recruiting firm. We firmly believe in the importance of people and relationships are incredibly valuable to us. We operate under the philosophy that business is personal, and our unique ability to combine cultural fit with technical expertise has helped to build our name and the trust of our partners. We believe a positive atmosphere leads to positive results. We work hard. We have fun. We exchange the occasional high five. And we make things happen.