COMPANY DESCRIPTION: Our roots are deeply tied to the people, commerce and values of the western Pennsylvania and northeast Ohio regions. We are proud to now serve the Hampton Roads community in Virginia as well. Over more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses.
DESCRIPTION/RESPONSIBILITIES: JOB FUNCTION / PURPOSE: The purpose of the PC Support intern position is to provide first level technical support to back office users. First level technical support may include, but not be limited to, the following: cloning workstations, installing workstations in the back office, racking hardware, moving computer equipment, performing routine hardware and software upgrades, and first level troubleshooting.
PRINCIPAL ACTIVITIES / OBJECTIVES: • Install and configure PCs for use in the back office. • Assist with the installation of hardware in the back office. • Troubleshoot, diagnose, and resolve hardware and software problems. • Provide high level technical support for back office desktops. • Perform routine hardware and software upgrades.
QUALIFICATIONS: • Completion of 1 year of technical school to include classes in Windows operating systems, PC repair, and networking. • A working knowledge of Ethernet and TCP/IP. • A strong commitment to customer service. • Occasional availability to work after hours and weekends. • Occasional overtime may be necessary to accomplish group goals.
REQUIRED SKILLS: BENEFITS: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. For more information, please visit http://www.dollar.bank/company/careers/benefits.