Administration & Customer Service, Information Technology
Fragomen is currently hiring for a Client Engagement Coordinator to join our talented Client Engagement team in our Technology & Innovation Lab in Pittsburgh.
Reporting to the Senior Client Engagement Manager, the Client Engagement Coordinator will provide vital support to various corporate functions and play an important part in assisting client services teams in ensuring efficient and effective interactions with new and existing clients.
What Client Engagement Coordinators do at Fragomen:
Provide timely, accurate and efficient guidance for new client initiations of case requests in our system
Develop and update an initiations manual/cheat sheet for each client according to defined procedure
Assist with Client Implementations, collaborating with various internal teams – IT, Client Services, Finance, etc.
Update and modify data in our client on-boarding library
Create Ad-hoc reports for internal and external customers
Analyze, report and provide solutions to process errors
Communicate discrepancies and coordinate process needs to high profile clients
Ensure smooth client onboarding procedures
Assist with process documentation and process improvement initiatives
Conduct in depth research of current client information as needed
Assist with Systems improvement, project implementations, and ad hoc projects as needed
Let’s talk if you have:
Bachelor’s degree in Business Administration or business-related field
3-5 years of experience in a related role
Strong writing skills
Strong Customer Service experience
Familiarity with writing business protocols
Advanced MS Office including Word, Excel, and PowerPoint
Strong organizational and data entry skills
Ability to multitask in a fast-paced environment with competing demands