Production support Lead will oversee production support team and provide hands on support to web-based tools and applications. You will interact with Senior IT and Business Leaders to increase user satisfaction and continued growth ensuring business initiatives and goals are met. As a senior member of the team, you are expected to provide support and mentoring to other team members.
Oversee a staff that performs fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues, and bug tracking and resolution
Provide oversight and management of the support incidents being handled by Tier 3 to address software defects with timely resolution
Provide process guidance and observance for internal Tier 3 Developers
Work closely with Help desk and application support managers as well as act as interface between Tier 2 and product development/engineering/third party vendors.
Work closely with Product Development and Product Management teams to resolve critical client issues
Suggest enhancements to the existing software and services
Work with other development managers to set standards and define best practices for coding and design
Bachelor's degree in Computer Science or a related field
Proven work experience in a development role
Prior experience in a Support/development Lead role
Full lifecycle project experience
Experience in event-driven programming and multi-tiered Client/Server architectures
Experience in Troubleshooting applications using: C#, XML, ASP.Net, SQL Server
Team Foundation Server or GIT
Strong MS SQL
Knowing SQL Server Reporting Services is a plus
Logical thinker with ability to develop well structured designs for complex applications
Ability to work on/manage multiple tasks concurrently
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.