This role will work to support Product owners in areas of the customer journey, tools and processes. You will oversee a mixture of requirements writing, analysis and planning with cross-functional partners. Together, you will be working to enhance our capabilities and transform our consumer experiences across all platforms.
Serve as a resource, with both business and industry knowledge, for defining the customer’s business requirements and objectives
Serve as a valued partner to our Product organization: helping to prioritize product roadmaps, setting goals and tracking progress toward them
Integrate best practices into new solutions and work closely with business users, software vendors and developers to ensure business user requirements are achieved
Gather and interpret requirements to establish business rules, business processes, activity diagrams, use cases, test cases and training requirements from internal and external resources
Communicate weekly status in meetings and written form, showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies
Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met
Ensure that industry best practices and industry leading solution are utilized or considered for problem solving
Attend key meetings, both internal and external, and report findings from the meetings
Resolves requirements and design issues or offer recommendation or solutions
Act as a liaison between product business owners and technical staff
Demonstrate clear and concise knowledge of processes, functions, and deliverables of technical and business teams
Develop a deep understanding of the marketplace and competitive environment to create comprehensive competitive analysis
Conduct market research and business intelligence analysis around new product lines and profitable opportunities
Design and develop models for econometric and quantitative analysis around product
Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements
Partner with analytics and insights team to understand and measure the impact of product changes and new features
Collaborate on product launch plans and servicing requirements
Develop a deep understanding of the marketplace and competitive environment
Participate in root cause analyses for product performance
Follow Agile methodologies
Bachelor’s degree required in Business Administration, Finance, Marketing, Commerce or related discipline
Master’s degree related disciplines
Strong understanding of ecommerce platform technologies, including ATG, API Security Gateway, Endeca, and fulfillment technologies such as Sterling
Demonstrated collaborative skills and ability to work well within a team
Self-motivated with critical attention to detail, deadlines and reporting
Good understanding of IT practices and methodologies
Knowledge of the data / analytics infrastructure industry a plus
Reasonable retail domain or e-commerce experience a plus
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.