This is a technical support position in the Information Technology Department of the University Library System (ULS) of the University of Pittsburgh, responsible for technology support, account administration, and meeting facilitation. As a member of the Technology Support Services team, you will respond to support requests through the ULS Help Desk using telephone, email and a support ticketing system.
Responsibilities will include acting as the primary account administrator for the ULS, computer hardware and software support, library technology support for team rooms, video studio, event spaces and other new library services. You will be expected to write and maintain internal and customer facing support documentation. This position supports and will travel to library facilities across the Oakland and regional Pitt campuses, including supporting new services that will be part of our renovated main library, the Hillman Library. You will on occasion support meeting technology, including virtual meeting software such as Skype for Business, Zoom, cameras, microphones, mobile devices, and other tools for meeting facilitation.
Demonstrated experience supporting Microsoft Windows and Office 365 is required. Experience with Active Directory, accounts management, email distribution lists, video conferencing and team room technologies, System Center Configuration Manager (SCCM), online meeting tools such as Skype for Business and Zoom, Crestron systems, presentation tools, digital signage, printers and scanners is preferred but not required. The incumbent may be on call for system support during evening/weekend hours. This position currently reports to the Hillman Library in the heart of the University of Pittsburgh's Oakland campus.
Baccalaureate degree in Computer or Information Science. Minimum of two years experience in computer hardware, software, and networks in a complex networked environment required. Demonstrated experience supporting Microsoft Windows and Office is required.
Experience in large research library helpful, but not required. Two year equivalent work experience may be used in lieu of Baccalaureate degree; strong technical competence and creativity; strong interpersonal and communication skills; ability and desire to learn; ambition to be an important member of an outstanding technical team.