Position Description CGI, a top five global IT consulting organization, has an immediate need to hire a GPP Production Support Analyst to join our Banking group in Pittsburgh, PA. Come grow with us, build your skills, and experience working with a high performance group of professionals
Your future duties and responsibilities As a GPP SME: • Understand the GPP Bank implementation in production and provide application support. • Possess an in-depth understanding of GPP, database tables, application architecture and End to End application processing with interfacing systems. • Proactively acknowledge, analyze and identify root causes for Prod issues. • Provide resolution and workaround wherever possible to reduce client impact. • Identify areas of improvements in existing GPP implementation architecture. • Create ad-hoc database scripts and operational procedures for prod issue resolutions. • Work with onsite development team and vendors to analyze and recreate prod issues.
Level 3 application support • On-call Rotation on weekly basis to perform day to day activities • Receiving and Acknowledging tickets with SLA • Incident priority assessment, triaging and resolution within resolution SLA’s • Application monitoring and preventive maintenance • Health Checks and Status reporting on Daily basis
Incident and problem management • Analyze, troubleshoot and resolve complex production application defects involving GPP • Identify root cause and devise and implement permanent solutions to recurring defects • Work with GPP Vendors in creating defects and providing traces, issue recreation steps.
• Participate and support application upgrades / patches, infrastructure maintenance validation • Identify and Propose process improvements and application monitoring enhancements. • Support disaster recovery and business resiliency testing / validation. • Assist clients in Audit reviews and to produce Audit related reports. • Support LOB/operations on day to day GPP issues, enquiries, concerns and GPP procedures. • Create optimal GPP queries for reports requested by Audit, Ops, LOB and Change teams. • Support Risk management (vulnerabilities, patches) • Monitor production jobs, environments using monitoring tools.
Production Enhancements: • Analyze existing GPP rules and configurations, SQL queries and services utilized in production and propose enhancements as necessary for achieving better performance. • Identify any GAPs in existing RTB or Ops procedures and update the procedures accordingly. • Assist Change team in recreating issues and performing hot fixes in QA environment. • Follow Bank standards and release management procedures and approvals for any changes.
Required qualifications to be successful in this role 7+ years of experience both as a developer and in production support; with hands-on experience working on GPP product
• Proficient in GPP SP 4.0/4.6 or higher • Java/J2EE with a strong understanding of OOP concepts • Hands on experience with Web services, MQ, NDM etc. • XML, ISO20022, NACHA, CSV and other proprietary formats. • Experience working on Oracle SQL • UNIX (Basic skills to perform triages, create scripts for automation etc.) • Proficient in troubleshooting issues from traces, analytical skills and root cause analysis • WAS Deploy and Configuration knowledge is a plus • Knowledge on Banking – Payments domain and concepts of payment processing systems. • Strongly prefer knowledge on ISO20022 standard payments messages, SWIFT and FED messages. • Clearing systems and payment processing chain knowledge. • Knowledge with Real-time Payments, FED, SWIFT, ACH payment processing flows. • Excellent interpersonal and communication skills
Tech Stack: • GPP: 5+ years • Java/J2EE: 5+ years • SQL : 4+ years • MQ: 3+ years • SOAP Web Services: 3+ years • Unix: 3+ years • Monitoring Tools – Dynatrace, TrueSight • Deploy Tools – Jenkins, Maven, uDeploy
Education: BS in Computer Science, Software Engineering, related IT field or equivalent combination of experience and education
What CGI Offers: We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our benefits package includes multiple medical, dental, & vision options, both a Shared Purchase Plan (SPP) for CGI stocks and a 401(k) plan, as well as numerous other life style benefits. CGI also provides sick leave and vacation pay.
Internal Number: J1119-0723
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