You will provide a high level of customer service to various stakeholder groups within the school district. Technicians will respond to technology support tickets and issues throughout the district dealing with software, hardware, and networking issues. Additionally, technicians will be expected to provide stakeholders with solutions to solve their problems. For this job you will need to be both good with people and technology. You will be responsible for issue identification, troubleshooting and resolution.
Providing Tier One tech support
Handle support calls, emails and feature requests from stakeholders
Get to know our staff on a first-name basis and being their advocate with technology
Help new and existing stakeholders with software and hardware in their classrooms as it pertains to student instruction
Help create technical documentation
Technical in nature and requires research, analytical skills
Strong research skills to collect information, troubleshoot and document issues
Demonstrated knowledge of Microsoft Office/Google Application suite
Demonstrated experience with Windows Server, Windows 10, Active Directory and Group Policy
Prior experience in networking protocols and hardware including wireless technology
Experience in network security and database software packages utilizing SQL
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.