A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.
Will provide technical support to customers via phone, remote or onsite
Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
Troubleshoot and resolve systems related issues in real time to minimize operational down time
Set up and install computer equipment, cables, operating systems, and other software and hardware
Train users in proper use of software and hardware
Configure, maintain, monitor, and back up of servers & appliances
Internal network and server management
Update security programs
Spyware & virus prevention and removal
Work with ticketing, time and billing systems efficiently and accurately
Communicate with customers to solve problems and provide best practice analysis
Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
Minimal travel to client sites locally
Associates Degree in Computer/IT field is required along with 1-2 years’ experience in a similar position
Technology experience with Microsoft Server 2008+, Microsoft Exchange 2010+, firewall and networking configuration, Office 365 administration, ConnectWise Suite, Autotask, Datto, Cisco Meraki, and Microsoft Azure
Customer service oriented with good communication skills
Ability to work in a fast-paced, deadline-oriented environment
Ability to lift up to 75 lbs.
Valid driver’s license and reliable vehicle required
Hours: Monday-Friday, 8:00am-5:00pm
Additional Salary Information: Salary is based on experience
About JH Technical Services, Inc.
JH Technical Services, Inc. / JH Staffing Services was founded in 1996 and is headquartered in Pittsburgh, PA. JH has become one of the area’s fastest growing and most respected staffing firms, and is focused on assisting both clients and candidates throughout the tri-state area. We offer contract, contract to hire, and permanent placement options. The industries that we specialize in include the following: Engineering, Architecture, Information Technology, Construction, Energy, Manufacturing, and Professional/Office. The Right Recruiter. The Right Measurements. The Right Candidates.