Your focus will include driving CRM strategies while working with Sales Operations Team, and managing the operations of the current CRM environment. You will be responsible for developing and implementing technical designs to solve complex business problems – leveraging CRM, SAP and other technologies where appropriate and acting as a single-point-of-contact translating Business Requirements into Functional and Technical Specifications.
Work with the Sales Operations team to develop an application roadmap that is aligned with business strategy and product roadmaps
Understand the business need and develop technical solutions that integrate existing and future functionality
Gather, analyze, and define stakeholder requirements for internal business systems and lead the creation of requirements documentation, test plan and training documentation creation
Lead offshore CRM team for execution of both operations and project work including: providing a technical escalation point, best practice guidance and in developing innovative solutions to complex problems
Decompose high-level business and user requirements into functional requirements specified in an appropriate level of detail for development teams
Negotiate, facilitate, and communicate expectations between the business stakeholders and the development community; manage to those expectations
Establish a QA competency for CRM system changes including: System Testing, Regression Testing, Performance Testing, etc
Communicate with and train key stakeholders to ensure successful adoption of the defined solution
A Bachelor's Degree in Information Technology or related field
Proven Systems Analysis experience (MS Dynamics CRM) required
Experience working with Microsoft’s Field Service Module
Experience as a team lead or architect
Strong experience with Global Deployments and Rollouts
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.