To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
RESPONSIBILITIES & REQUIREMENTS
Identify, research, resolve and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers
Provide status and follow-up information to internal or external customers
Escalate calls to the appropriate departments
Document customer issues in call tracking system timely and accurately
Assist real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction
Keep current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide. Through a unique blending of people and software, OpenArc has a business practice that delivers amazing enterprise, mobile and consumer-facing apps and the best talent for contract, contract-to-hire and direct placements for clients and partners alike.
Staffed with the most-trusted recruiting experts, elite software developers, UI/UX designers and market experts, our team provides clients with the best resources, the right techniques and world-class support resulting in powerful measurable success.