The Systems Specialist is responsible for leading and managing HR/Benefits/Payroll systems. This role focuses on delivering customer value, driving sales, and business outcomes through continuous improvement and delivery of quality products. Managing your products will require you to work cross-functionally, communicate up and down the organization, and work closely with your engineers, system specialists, and partners. The Systems Specialist will work with the engineering team to close gaps between the solution design and business processes. Manage and develop a systems and integration test strategy that accurately meets business use cases.
As the System Specialist, you are responsible for defining and establishing a product vision, strategy, roadmap for your product within a modern or legacy development environment. You are the “voice of the product” empathizing with customers, stakeholders, and reviewing data to ensure customer and stakeholder needs are incorporated into and prioritized within the roadmap, directed by data and results. Requires a driven, strategic and tactical mindset, highly motivated and accountable to deliver outstanding product experiences.
Interacts with all functional areas of the company including Engineering, Executive Management, and Business stakeholders (HR/Benefits/Payroll) This is a unique role that brings cohesion and coordination to enterprise initiatives by blending strategy and tactics to achieve business results. You must work strategically, driving ideas for growth and new opportunities, while tactically solving customer and business problems that exist in existing products.
Product Strategy & Roadmap – You own the vision, strategy and roadmap for your Product. Must be able to distill the “fire hose” of insights, data, and requests into an actionable roadmap inclusive of customer and business partners needs to build both incremental and innovative experiences for your customers. Ensures that value is delivered early, often, and in-sync with customer goals.
Customer Value & Business Outcomes – Ensures a business outcome is achieved and customers receive a product that provides value, whether it’s an MVP or mature product with a new feature. Goes above and beyond defining and delivering. Requires a solid understanding of the inter-relations of our business – hr, benefits, payroll, partnerships, technical capabilities and user experience.
Know Your Business – Accountable for results. Whether that is maximizing metrics, managing expectations, addressing customer feedback, or prioritizing the backlog. Knowing your numbers, competitors, who is doing what, the next big thing, suggesting innovative ideas to POC and constantly striving to increase revenue and conversion are primary responsibilities for your role.
You will provide regular reporting along with strategies to constantly improve the numbers, hit revenue goals, and maximize return on investment
Product Decisions – you will be called upon to make tough decisions, whether it is a go/no-go decision, balancing risks versus reward, pros/cons, dependencies, cost/benefit analysis, and understand the impact of your decisions. You must stand behind your decision with facts and data. Must be able to recognize when to change course and reverse a decision, subscribing to the philosophy of learning fast, and moving on.
Features – creates accurate user stories and prioritizes the backlog; working with the team to groom, refine, and ultimately deliver the feature.
Ceremonies – Participates in standups, planning sessions, demos, and retrospectives. Fosters team collaboration, co-creation, and open communication.
Testing and Research – Formulates hypothesis to A/B test, prototype, or research, continually refining the product until desired outcome is achieved. Ensures successful tests are translated into new site features
Change Influencer – Acts as an agent of change within your team, organization, and leading to embrace new methodologies, processes, efficiencies and challenging the status quo. Constantly pushing and asking why even if it’s to Senior Executives. You must be a strong communicator and partner, capable of influencing a team of systems specialists, engineers, stakeholders, and executives to achieve value early and often.
Leader – You must evangelize your roadmap; distill complex technical concepts into plain language for stakeholders, and advocate for the customer. Ensuring alignment across your group and the organization.
Partnering – Partners with business and technology stakeholders to define and ensure successful delivery of our consumer and teammate facing experiences. Manages stakeholder expectations and provides education to requestors on prioritization, ROI, and roadmap.
Education & Experience:
1 – 3 years of hr/benefits/payroll or relevant experience, prefer product management or PeopleSoft/packaged software management experience
Experience with configuration of PeopleSoft HCM modules, Benefit and Benefit Administration.
Internal Number: 6203
About Synergy Staffing Inc.
Synergy Staffing Inc. delivers exceptionally qualified talent to businesses throughout Western Pennsylvania. Our understanding of our clients’ needs and the thoroughness of our matching process are unparalleled in the local market. Stop spending time searching for qualified talent by making Synergy your go-to resource to meet all your personnel needs.