As a Jr. Technical Writer with the Technical Publications team, you are responsible for creating and maintaining documentation to support Smith Micro Software products. You drive the documentation effort as you collaboratively work with Product Managers, Developers, Quality Engineers and others to ensure documentation deliverables satisfy all requirements and meet product deadlines.
Enjoy being very hands-on with technology!
Ability to organize information in an easy-to-understand hierarchy
Ability to work independently and collaboratively in a fast-paced, dynamic environment !
What you will do:
Collaborate with Product Managers to scope and define product documentation deliverables
Collaborate with Developers as you use server and client software to understand product features and end-user processes
Develop and maintain high-quality documentation including user guides, online help, administration guides, installation guides, SDK guides, analytics guides, and other information-based products
Collaborate with graphic designers to create visual aids to assist users in understanding a product or process
Collaborate with Quality Engineers to test and verify document information
Assist and offer editorial support for other documents as required
What you will need:
Bachelor’s degree in Technical Writing, English, Journalism, Computer Science, or related Engineering field
2+ years experience developing technical documentation, preferably for the software industry
Must have excellent written/verbal communication, listening, interpersonal, investigative, and problem solving skills
Experience with single-source authoring tools such as MadCap Flare
Proficient knowledge of MS Office and Adobe Acrobat applications
Basic knowledge of CSS, HTML, XML
About Smith Micro Software - Pittsburgh, PA
Over the past 30+ years, Smith Micro has developed unparalleled expertise in embedded software for networked devices, policy-based management platforms, and highly-scalable mobile applications and hosted services - solving the most vexing of connectivity and mobile service challenges for our customers.
For network operators and organizations struggling to reduce costs and complexity in a fragmented, rapidly evolving mobile market, we offer proven solutions that increase reliability, security, and efficiency while accelerating time-to-market for mobile products and services.
Our portfolio of wireless solutions include a wide range of client and server applications that manage devices, communications and network connectivity for end-users, as well as Machine-to-Machine (M2M) endpoints - simplifying wireless connectivity to reduce support costs and increase accessibility. We optimize network and device resources for maximum performance and efficiency. And we enable a safe, productive mobile environment that meets enterprise and governmental standards for security, control and regulatory compliance.