Our roots are deeply tied to the people, commerce and values of the western Pennsylvania and northeast Ohio regions. We are proud to now serve the Hampton Roads community in Virginia as well. Over more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses.
Job Overview: As a Senior Operations Specialist you will be a member of Dollar Bank’s Automated Clearing House Operations team. The purpose of this position is to facilitate the receipt and origination of ACH transactions for Dollar Bank retail and corporate customers. Candidates will perform multiple job functions related to the processing of ACH transactions. You will use your research skills and risk avoidance skills to accurately and efficiently ensure that files are processed within established guidelines and meet critical deadlines.
Qualifications • High school diploma/GED required, some college a plus • Banking experience and working knowledge of ACH is preferred, including good balancing skills and an understanding of debit and credit transactions • Ability to demonstrate good problem solving and technical skills, attention to detail and a good math aptitude • Must be a highly motivated self-starter, a team player, flexible, and lead by example • Working knowledge of Microsoft Word and Excel with the ability to learn multiple applications and maneuver between them • Must possess good written and verbal communication skills, as well as strong customer service skills • Ability to move large sums of money within established policies and operating procedures • Must be willing to learn state and federal regulations, including but not limited to Regulation J, Regulation E, UCC Law, and OFAC • Must be willing to learn NACHA (National Automated Clearing House Association) rules regarding credit and debit processing requirements Principle Activities and Duties • Process incoming and outgoing ACH files • Monitor established ACH risk controls • Provide statistical reporting to management • Possess a thorough knowledge and understanding of the ACHplus software package • Process new client set-up in ACHplus • Balance with Federal Reserve, accounting, and internal general ledger system daily • Research and answer customer inquiries • Process non-complex reclamations from federal government agencies and other originators within appropriate time frames • Complete daily functions accurately and within the deadlines of the department • Complete additional duties as assigned
BENEFITS: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit http://www.dollar.bank/company/careers/benefits.