Smith Micro Software is looking for an IT Director with experience supporting a growing technology company. You will be responsible for management, strategy and execution of IT operations and infrastructure for our global organization and will report directly to the VP of Operations. The goal is to ensure IT systems, projects, employee computers and IT staff are effective and functioning within the limits of budget, time, and specifications of the company. Responsibilities include:
Management of entire global IT staff
Knowledge and technical experience as a Senior Network Engineer is helpful
Develop reliable metrics for hardware, software and computing storage while ensuring strategic capacity planning
Communicate clearly with IT staff, Development & QE teams as well as other groups within Smith Micro
Oversee the operation of the data center hosting servers, engineering tools and applications
Identify security vulnerabilities and eliminate them with strategic solutions that increase data security
Direct and support implementation of software and hardware upgrades
Identify and recommend new technology solutions that we can implement to improve the performance of the company
Manage budget and vendor relationships
Assist in supporting engineering labs
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related experience
8+ years of experience working in IT operations, supervising technology teams, and managing large information technology projects
Excellent understanding of computer systems (Windows & MacBook), security, network and data center maintenance
Experience working with Jira, Confluence, Bitbucket tools
Sound understanding of Cisco network solutions, F5 Load Balancers.
Experience working with VMWare, Veeam & vCenter
Ability to multi-tasks in fast paced environment
Excellent organizational and leadership skills
Ability to prioritize responsibilities and meet deadlines while providing 7x24x365 support.
Excellent problem-solving and communications skills
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
Excellent leadership and decision-making skills
Strong knowledge of project management principles
About Smith Micro Software
Over the past 30+ years, Smith Micro has developed unparalleled expertise in embedded software for networked devices, policy-based management platforms, and highly-scalable mobile applications and hosted services - solving the most vexing of connectivity and mobile service challenges for our customers.
For network operators and organizations struggling to reduce costs and complexity in a fragmented, rapidly evolving mobile market, we offer proven solutions that increase reliability, security, and efficiency while accelerating time-to-market for mobile products and services.
Our portfolio of wireless solutions include a wide range of client and server applications that manage devices, communications and network connectivity for end-users, as well as Machine-to-Machine (M2M) endpoints - simplifying wireless connectivity to reduce support costs and increase accessibility. We optimize network and device resources for maximum performance and efficiency. And we enable a safe, productive mobile environment that meets enterprise and governmental standards for security, control and regulatory compliance.