A well-established IT managed services firm, located in downtown Pittsburgh, is seeking a Technical Support Specialist.

Responsibilities:

• Will provide technical support to customers via phone, remote or onsite
• Conduct computer diagnostics onsite and remotely to investigate and resolve problems by providing technical assistance and support
• Troubleshoot and resolve systems related issues in real time to minimize operational down time
• Set up and install computer equipment, cables, operating systems, and other software and hardware
• Train users in proper use of software and hardware
• Configure, maintain, monitor, and back up of servers & appliances
• Internal network and server management
• Update security programs
• Spyware & virus prevention and removal
• Work with ticketing, time and billing systems efficiently and accurately
• Communicate with customers to solve problems and provide best practice analysis
• Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
• Minimal travel to client sites locally