Work closely with the strategic service providers & relevant LANXESS internal stakeholders to ensure overall IT service quality
Design, review and continually optimize processes, guidelines and policies related to Provider Management together with the global team & in line with the LANXESS IT Strategy
Regularly participate in/steer the relevant strategic service management boards
Consult & participate in strategic projects as needed which have impact on the overall provider management
Prepare & consolidate necessary service quality reports for the management.
Be the direct strategic contact for the local and regional service provider teams, manage necessary escalations and ensure appropriate service governance
Participate in regional strategy, governance, and controlling activities as necessary
Project management for small to medium sized regional projects
General education, tertiary qualification in information technology, ITIL foundation
Work Experience - 5-10 Years
Very good written and oral communication skills
Experienced in working in multi-culture global teams
Very good understanding of IT processes
Broad exposure to and understanding of IT industry
Working knowledge of ITIL
Knowledge of Service Integration & Management (SIAM) process is a plus
Knowledge of ServiceNow is a plus
Experience of working in a multi-provider setup is a plus
Project management experience (outsourcing or merger & acquisitions) a plus
Telecommuting is allowed.
Internal Number: 1279
About LANXESS Corp.
Who we are:
LANXESS is a leading specialty chemicals company with sales of EUR 6.8 billion in 2019 and about 14,300 employees in 33 countries. The company is currently represented at 60+ production sites worldwide. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics.
LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World) and FTSE4Good.
In the United States, LANXESS employs more than 2,000 people at 21 locations in 10 states.
What we can offer you:
LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.
• Compensation: We offer competitive compensation packages, inclusive of a global bonus p...rogram and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .
Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.