SYCOR AMERICAS Inc. works for the business success of our customers as a full-range IT service provider with more than 600 employees worldwide. Among other things, we implement and operate industry-oriented Microsoft Dynamics solutions. As one of the world’s largest Microsoft Dynamics service providers and a Microsoft Gold Certified Partner, we offer development opportunities in a growing work environment. As we expand our North American business for Microsoft Dynamics 365, we are looking for highly motivated candidates, interested in the opportunity to participate in a fast-growing IT sector. At Sycor, you can expect interesting and challenging tasks in a fun, international work environment.
Your future responsibilities:
Responding to customer inquiries in an ERP system (Microsoft Dynamics AX / D365/FO)
Working from Pittsburgh location; home office occasionally; limited travel requirements
To create, analyze and solve incidents reported by customers
Working with developers and consultants to implement customer specific solutions
Eventually working as a Service Delivery Manager; responsible for advanced customer questions, budgets and billing
BS in Business, Computer science, Engineering, or Accounting or respective work experience
Strong understanding of business processes
Prior experience in ERP related service desk, a plus
Experience with ERP software such as Microsoft Dynamics or SAP, a plus
Proficient in Microsoft Office
High customer service orientation
Language: Excellent English; German, a plus
Strong communication, team and customer skills
Strong analytical skills
High motivation and work philosophy
Able to work independently
SYCOR AMERICAS Inc. is a fast-growing full-range service provider with comprehensive business process management and IT services. Sycor concentrates on specific industry markets with Sycor solutions based on standard business software such as Microsoft Dynamics 365. With our solution Sycor.Rental, we offer optimum support for the rental, service and maintenance of mobile goods as well as fleet management. Sycor has received the Certified for Microsoft Dynamics (CfMD) stamp for its Sycor.Rental solution.
SYCOR AMERICAS Inc. has similar SAP-based solutions in place for the plastics, metal processing, surface engineering, healthcare industries and mechanical engineering and tool construction as well as automobile industry suppliers. Sycor also offers consulting, training content development and content delivery, deployment services, IT services, project management and high-quality application support.
Sycor Americas has been part of the Sycor Group since 2001.